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Shipping & Returns

Shipping Policy:
  • The Windsor Spitfires ship orders using Canada Post. Shipping to Canada and to the USA are available through the order shipping options. Shipping to other international destinations is available upon request ​and will be quoted on a case by case basis. Please contact thecrease@windsorspitfires.com​ for international shipping quotes.
  • Shipping rates are based on the weight and size of the package, as well as origin-to-destination distance.
  • Regular shipping to Canada and the USA can take up to ten business days, from the date your order is received.
  • Shipping rates may depend upon the service chosen during checkout.

Windsor Spitfires Return Policy:
  • Exchange or refund with receipt within 60 days.
  • Exchange or store credit only without receipt, or with receipt after 60 days, at discretion of Windsor Spitfires staff.
  • All returns are subject to evaluation prior to refund, exchange or credit.  Items must not be worn, used or washed.  Items must be in original packaging and have original tags.
  • Items that may have hygienic concerns (i.e. masks, horns etc.) are non-refundable and non-exchangeable.
  • Custom orders are non-refundable and non-exchangeable.
  • Authorized refunds will be issued in the same manner as the original payment was made.
  • Some restrictions apply.

Windsor Spitfires Online Order Pickup Policy:
  • Pickup orders will only be released to the customer listed on the order, with photo ID. If someone other than the customer listed on the order will be picking it up, this person's name must be clearly stated in the Notes to Seller section along with the note that they have permission to pickup the order. This person will also require photo ID.  Pickup notifications will only be sent to the email on the order.
  • All online orders setup as pickup orders must be picked up within 30 days of the pickup confirmation email.
  • Any orders that are not picked up within that 30 days will be refunded and returned to inventory without notice.

Windsor Spitfires Online Order Return Policy:
  • Exchanges or returns must be made within 60 days of receipt.
  • Exchange or store credit only without receipt, or with receipt after 60 days, at discretion of Windsor Spitfires staff.
  • Returns and exchanges can be made by calling the Windsor Spitfires at 519-254-5000 x200, emailing thecrease@windsorspitfires.com or visiting The Crease Windsor Spitfires retail stores during regular hours.
  • Shipping and handling charges are non-refundable.
  • All returns are subject to evaluation prior to any refund, exchange or credit. Items must not be worn, used or washed.  Items must be in original packaging and have original tags.
  • Items that may have hygienic concerns (i.e. masks, horns, etc.) are non-refundable and non-exchangeable.
  • Custom orders are non-refundable and non-exchangeable.
  • Return shipping and handling charges are the responsibility of the customer.
  • Authorized refunds will be issued in the same manner that the original payment was made.
  • Some restrictions apply.