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FAQ

Order Pickup Policy:
  • The Crease Pro Shop will be open for order pickups and in-store shopping on Fridays from 3:00pm to 7:00pm and Saturdays 9:00am to 1:00pm, at the WFCU Centre.
  • Face masks are required.
  • Please follow signage marking the designated entrance for the Windsor Spitfires Crease Pro Shop located between Gate 1 and Community Rink doors.
  • Please have photo ID to pickup your order.
  • Please allow for two business days for your order to be processed. You will be notified when your order is ready for pickup.
 
  • Do you ship to countries other than Canada or USA? 
    • Yes. Please reach out to us using the contact us tab and we can provide you a shipping quote - prices vary by location. Please include the items you are looking to purchase, the shipping address and your contact information. 
 
  • Can I return an item I bought on SpitsGear.com? 
    • Yes. Please see the full return and exchange policy under the Shipping & Returns section at https://www.spitsgear.com/shipping-returns
 
  • Are there different sizes available in store? 
    • No. The inventory online is the same as in store. 
 
  • Are there less expensive shipping options for smaller items? 
    • Yes. If you purchase an item that can fit in a regular mailing envelope we may be able to offer a reduced price for an untracked shipment but these packages would not be guaranteed. Please contact us for more information.