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FAQ

Curbside pickup will be available starting June 5, 2020 on Fridays 3:00pm-7:00pm and Saturdays 9:00am-1:00pm.
Customer will be notified by email when their order is available for pickup.
Please do not come to the WFCU Centre Arena before you have been notified because your order will not be ready.
Please allow up to two (2) business days for your order to be processed.  (If you place your order on Thursday or Friday, your order may not be available until the following weekend).
When you arrive at the arena, please park in the parking area where signs indicate Windsor Spitfires Curbside Pickup.
Please have your ID and order confirmation ready and call 519-254-5000 ext 200 to notify staff you are here for pickup.
You will be asked for the description of your vehicle and where you would like your order placed. Please have that door/trunk open and return to your vehicle with your window up.
Please show staff your ID and order confirmation through the window.
If someone other than the person ordering will be picking up the order, please indicate this person's name in the NOTES TO SELLER section during checkout.  Orders will only be released to the people who are listed on the order.



Shipped orders will be filled and shipped intermittently.

 
  • Do you ship to countries other than Canada or USA? 
    • Yes. Please reach out to us using the contact us tab and we can provide you a shipping quote - prices vary by location. Please include the items you are looking to purchase, the shipping address and your contact information. 
 
  • Can I return an item I bought on SpitsGear.com? 
    • Yes. If you are able to visit our retail location at the WFCU Centre you can get a refund in store. If you are not local and are looking to return an item you would be responsible for shipping it back to us, once we receive your item and confirm it is unused we will process your refund. 
 
  • Are there different sizes available in store? 
    • No. The inventory online is the same as in store. 
 
  • Are there less expensive shipping options for smaller items? 
    • Yes. If you purchase an item that can fit in a regular mailing envelope we may be able to offer a reduced price for an untracked shipment but these packages would not be guaranteed. Please contact us for more information.